Privacy Policy

Last updated: May 25, 2026

Emerald Wellness, Inc. ("Emerald Wellness," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the "Services").

Please read this policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information you provide directly to us, including:

• Account information: name, email address, password, and subscription tier
• Health data: biomarker values, lab results, supplement stacks, wearable sync data, health journal entries, and wellness goals
• Payment information: billing address and payment method (processed securely by Stripe — we do not store card numbers)
• Communications: messages sent through our Health Intelligence Advocate chat
• Usage data: how you interact with our platform, features accessed, and session data

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our Services
• Personalize your health intelligence experience
• Process payments and manage your subscription
• Send transactional emails (receipts, account alerts)
• Respond to your questions and support requests
• Analyze usage trends to improve platform features
• Comply with legal obligations

We do not sell your personal health data to third parties.

3. Health Data

Your health data is sensitive and we treat it accordingly. Health information you enter — including lab results, biomarker values, supplement stacks, and journal entries — is used solely to provide you with personalized insights through our platform. We do not sell, rent, or share your health data with advertisers, insurers, or employers.

Practitioner-tier subscribers may share limited client health data within the platform for clinical care purposes, subject to applicable HIPAA guidelines and a signed Business Associate Agreement (BAA).

4. Data Sharing

We may share your information with:

• Service providers: Stripe (payments), Supabase (database), Anthropic (AI features), and other vendors who assist in operating our platform — all bound by confidentiality agreements
• Legal compliance: when required by law, court order, or government authority
• Business transfers: in connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide Services. You may request deletion of your account and associated data at any time by contacting us at privacy@emeraldwellness.health.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of non-essential communications
• Data portability (export your health data)

To exercise these rights, contact us at privacy@emeraldwellness.health.

8. Cookies

We use cookies and similar tracking technologies to maintain session state, remember your preferences, and analyze usage. You can control cookie settings through your browser. Disabling cookies may affect platform functionality.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our platform. Continued use of the Services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@emeraldwellness.health
• Mail: Emerald Wellness, Inc., 470 West Broad St, Ste 1062, Columbus, Ohio 43215
• Phone: 216-616-8995

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This Privacy Policy is governed by the laws of the State of Ohio, United States.