Last updated: June 21, 2026
Emerald Wellness Health ("Emerald Wellness Health," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the "Services").
Please read this policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy.
We collect information you provide directly to us, including:
We use the information we collect to:
We do not sell your personal health data to third parties.
Your health data is sensitive and we treat it accordingly. Health information you enter — including lab results, biomarker values, supplement stacks, and journal entries — is used solely to provide you with personalized insights through our platform. We do not sell, rent, or share your health data with advertisers, insurers, or employers.
Practitioner-tier subscribers may share limited member health data within the platform for clinical care purposes, subject to applicable HIPAA guidelines and a signed Business Associate Agreement (BAA).
We may share your information with:
SMS/text message consent: Text messaging originator opt-in data and consent are not sold, rented, shared, or disclosed to third parties for their own marketing purposes. We may share limited SMS-related data with service providers who help us operate Emerald Wellness Health messaging, subject to contractual confidentiality and compliance obligations.
If you opt in to receive text messages, email, or other communications from Emerald Wellness Health, we may use your email address, phone number, consent status, and engagement activity to send account updates, membership reminders, wellness check-ins, promotional messages, appointment or order-related updates, and other messages related to Emerald Wellness Health services.
You may opt out of marketing text messages at any time by replying STOP. For help, reply HELP or contact info@emeraldwellness.health. Message frequency may vary. Message and data rates may apply. Consent to receive marketing text messages is not required as a condition of purchase.
Emerald Wellness Health websites may use cookies, tracking pixels, or similar technologies to understand website activity, including items placed in a shopping cart or pages viewed. If abandoned cart text messages are enabled, this information may be used to determine when to send cart reminder messages by text message. We do not use precise location tracking for SMS marketing unless clearly disclosed and consented to separately.
We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as your account is active or as needed to provide Services. You may request deletion of your account and associated data at any time by contacting us at info@emeraldwellness.health.
Depending on your location, you may have the right to:
To exercise these rights, contact us at info@emeraldwellness.health.
We use cookies and similar tracking technologies to maintain session state, remember your preferences, and analyze usage. You can control cookie settings through your browser. Disabling cookies may affect platform functionality.
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our platform. Continued use of the Services after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy, please contact us:
This Privacy Policy is governed by the laws of the State of Ohio, United States.